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Job-Search Strategies: Real Estate to Pharmaceutical Sales (Career Change) By: resumebycprw.com: One of the largest challenges facing career changes is going from one industry to the next. Working with a recent cl... a different angle. (1) How many interviews did you attend? Provide an overview of the timeline between interviews; pos... "The Architect" Real Estate Development Design Professionals By: Colm Dillon: "The Architect" Real Estate Development Design ProfessionalsThose of you who are new to the real estate develo... an excellent overview.American Institute of Architects: http://www.aia.org/Royal ... Real Estate Development Marketing - A Specialist Article For Those Interested In Real Estate Development By: Colm Dillon: From the desk of Colm Dillon ...Author of "Residential Development Made Easy" Real Estate Development Marketing!When d... is being produced today, so you have a market difference. An 'Edge.'Marketing is no more than the presentation of your ... Joint Ventures In Real Estate Development; So How Do They Work? By: Colm Dillon: There are many reasons why you would consider joining with another person to undertake a development project in Joint... value does your prospective partner put on his land that will be put into the JV?Just throwing a few figures around to ... A Singles Game of Real Estate By: Dan Auito: This discussion leans toward answering questions asked most often by our youthful men and women in there early twentie... by an additional $3,965.96, leaving you with a loan balance of $146,034.04. The difference between the new appraised va... Customer Service – the Real Estate Revolution Glenn MurrayTraditionally, real estate has been viewed as a sales industry. But perceptions are changing. Agents around the country are coming to believe that the key to real estate success is service – not sales. Competition and technology now give customers almost unlimited choices, so agents are having to work harder and spend more to win listings. They’re discovering that business success comes from repeat business and word-of-mouth. And customer service is the key. Loyalty and good-will can’t be bought – not even with the sale of a house. Customers like to be treated with honesty, respect, and integrity. They want a realistic and accurate property appraisal. They want an agent who commits to action. They want to be able to speak to someone who can help them when they call. They want to feel welcome when they walk into the office. They don’t want their intelligence insulted by advertising. They don’t want to be fed a line (even if it is what they’d like to hear…). Agents with business sense know that if they can provide this customer service – if they can pioneer great customer service in real estate – they’ll have a real edge on their competitors. Far from being an impediment to success, they see today’s marketplace as an opportunity to flourish. Obviously, the sale is still critical, but it’s part of a greater whole – almost like a critical KPI (Key Performance Indicator). It’s based on the simple premise – serve and you will sell. The premise holds true because all the pre-requisites of a sale are intrinsic to good customer service: The price is realistic, the marketing is intelligent, the advertising appropriate, and commitments are made and kept. Vendors, buyers, landlords, and tenants alike receive the same high level of customer service. 5 Quick Tips for Finding a Service Oriented Agent 1) Ask to see references – It’s not that much different from a job interview. Think of the agent as the job seeker, and encourage them to prove their customer service qualifications. The right agent will be only too happy to provide as many references as you’d care to see. 2) Analyse their business growth – Assuming their references are in order, ask after their business growth. References provide you with qualitative evidence of customer focus. You should supplement this with something quantitative. If the agent is still growing rapidly in today’s environment, then they must be doing something right. 3) Analyse their market share – Like growth, market share can be an indicator of customer focus. Ask what their share of the target market is. 4) Observe their behaviour – Do they return phone calls? Do they commit to action? Do they meet their commitments? Are the punctual? Do they keep you informed? Do they remember important details you provide them? 5) Gauge access to staff – When you first called, did you get to speak to someone who could help you? If not – if they took your name and number and told you they’d get someone to call you back, this might be indicative of their customer service approach. Glenn Murray heads advertising copywriting studio Divine Write. He can be contacted on Sydney +612 4334 6222 or at glenn@divinewrite.com. Visit http://www.divinewrite.com for further details or more FREE articles.
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